Shipping

 

All orders ship via UPS Ground within the United States. We do not currently offer international shipping.

Please allow 1–3 business days for order processing. Delivery typically takes 2–5 business days after shipment, depending on your location. Tracking information will be provided once your order ships.

We do not ship to PO boxes. Orders shipping to Alaska or Hawaii may require additional shipping charges and longer delivery times.

SAND Outdoor Goods is not responsible for shipping delays caused by the carrier. Lost or stolen packages are handled on a case-by-case basis. Please contact UPS to initiate a claim if your package is missing.

Returns / Repair / Refund

 

RETURNS & REFUNDS

SAND Outdoor Goods is a small, independent operation producing bags and accessories in limited batches. Many of our products and colorways are produced in small quantities and may not be available again. We encourage customers to purchase thoughtfully and avoid unnecessary returns.

Returns are accepted within 14 days of delivery and only for unused products in pristine, original condition. Items must show no signs of use, wear, damage, or alteration. All returns are subject to inspection upon arrival. If a returned product does not meet these conditions, the return will be denied and no refund will be issued.

Please contact us for return approval before shipping any items back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

We do not offer exchanges for newly released colorways or variations of previously purchased products.

DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged or defective, please contact us so we can evaluate the issue. Depending on the circumstances and product availability, we may offer a replacement or refund. We do not offer product repairs.

LOST OR STOLEN PACKAGES

We cannot guarantee refunds or replacements for packages lost or stolen during delivery. Claims are evaluated on a case-by-case basis. Please contact UPS to initiate a claim before reaching out to us.

We reserve the right to require a signature upon delivery.

REFUNDS

Approved refunds will be processed once the returned product has been received and inspected. Refunds typically take 5–7 business days to appear in your account, depending on your financial institution.